A facility may tout the five-star chef, the master yoga instructor, or any number of impressive amenities, but those are not the people doing the “heavy lifting” in long-term care. Even if you don’t need help with day-to-day care needs, it’s the frontline staff who will have the most impact on your experience, and you should meet some of them.
In home care settings, these are home health attendants; in long-term care facilities, these are typically certified nursing assistants (CNAs). Nearly every medical service field has a category of paramedical assistants, like physical therapy aids (PTAs) or occupational therapy aids (OTAs).
A good question to ask is, “How long have you worked here?” High turnover among frontline staff is a sign something may be amiss.